Terms of Service

These Terms of Service ('Terms') govern your use of the services provided by Gloucester Travel Clinic, operated by Brookfield Pharmacy (GPhC registration: FGQ38) and Hucclecote Pharmacy (GPhC registration: FG509), collectively referred to as 'Gloucester Travel Clinic', 'we', 'us', or 'our'.

By booking an appointment, using our services, or accessing our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

We reserve the right to update these Terms at any time. The current version will always be published on this page. Continued use of our services following any update constitutes acceptance of the revised Terms.

Gloucester Travel Clinic provides the following services from our two GPhC-registered pharmacy locations in Gloucester:

Travel health consultations: personalised risk assessments and travel health advice based on your destination(s), itinerary, health history, and current guidance from NaTHNaC (National Travel Health Network and Centre) and TravelHealthPro.

Travel vaccinations: administration of recommended and required travel vaccines including Yellow Fever (as a NaTHNaC-registered Yellow Fever Vaccination Centre), Hepatitis A & B, Typhoid, Rabies, Meningitis ACWY, Japanese Encephalitis, Cholera, Tick-Borne Encephalitis, DTP booster, MMR, and others as clinically indicated.

Antimalarial prescribing and dispensing: assessment and prescription of antimalarial prophylaxis by our independent prescriber pharmacist in accordance with NICE and NaTHNaC guidance.

Pharmacy First services: NHS-commissioned services for conditions including urinary tract infections, sinusitis, sore throat, earache, impetigo, insect bites, infected rashes, and shingles, subject to eligibility criteria.

General community pharmacy services: NHS prescription dispensing, repeat prescription management, medication reviews, and associated healthcare advice.

All clinical services are delivered by appropriately qualified and GPhC-registered pharmacists, pharmacy technicians, or other regulated healthcare professionals as appropriate.

Travel health consultations and vaccination appointments must be booked in advance. You can book via our website, by telephone, or in person at either pharmacy.

Please book your travel health appointment as early as possible — ideally 6–8 weeks before your departure date. Some vaccines require multiple doses administered over several weeks, and some (particularly Yellow Fever) must be administered at least 10 days before entry into certain countries.

Cancellations and rescheduling: if you are unable to attend your appointment, please give us at least 24 hours' notice wherever possible. Late cancellations or non-attendance may result in a loss of any deposit paid and may affect your ability to complete a course of vaccinations within your required timeframe.

We reserve the right to cancel or reschedule appointments in exceptional circumstances (for example, due to staff illness, vaccine supply issues, or events beyond our control). We will contact you as soon as possible and offer an alternative appointment or a full refund where applicable.

Walk-in availability: subject to Pharmacy First eligibility criteria, some services may be available on a walk-in or same-day basis. Please call ahead to confirm availability.

Charges: many of our travel health services are charged privately (i.e. they are not available on the NHS). Current prices for vaccinations, antimalarials, and travel consultations are available at our pharmacies and on request. Prices are subject to change; the price confirmed at the time of booking will apply to your appointment.

NHS services: services commissioned by the NHS (including standard NHS prescription dispensing and Pharmacy First consultations) are provided free of charge to eligible patients in accordance with NHS terms. NHS prescription exemption rules apply.

Payment methods: we accept cash, debit cards, and major credit cards. Payment is due at the time of service unless otherwise agreed.

Refunds: if a service cannot be delivered (for example, due to clinical ineligibility discovered at consultation), any pre-payment will be refunded in full. Refunds will be processed within 5–10 working days. Charges for consultations already completed are generally non-refundable.

Deposit policy: where a deposit is required to secure an appointment, this will be communicated at the time of booking. Deposits may be non-refundable in the event of late cancellation or non-attendance.

Your responsibility to disclose: to receive safe and appropriate care, you must provide us with accurate, complete, and up-to-date information about your health, medications, allergies, previous vaccinations, planned itinerary, and any other relevant factors. Failure to do so may affect the safety and suitability of any treatment we provide.

Clinical decisions: all clinical recommendations are made by our qualified healthcare professionals based on your individual circumstances and current evidence-based guidance. We reserve the right to decline to provide a vaccination or prescribe medication if, in our professional clinical judgement, it is not safe or appropriate to do so.

Vaccine supply: while we make every effort to maintain adequate vaccine stock, availability may occasionally be affected by national or global supply issues. We will notify you promptly if a required vaccine is temporarily unavailable.

Vaccine reactions: all vaccinations carry a small risk of side effects. Our pharmacists will provide you with written and verbal aftercare advice at the time of vaccination. In the event of a serious adverse reaction, you should seek immediate medical attention by calling 999 or attending your nearest A&E.

Prescription medicines: antimalarials and other travel medicines prescribed by our pharmacist prescriber are prescribed on a private basis. You are responsible for taking prescribed medication as instructed and for informing us of any side effects or changes in your health.

Not a substitute for GP care: our travel health services are a specialist supplement to — not a replacement for — your regular primary care. We strongly encourage patients to maintain registration with a GP and to share relevant vaccination records with their GP.

Our website is provided for informational purposes only. While we endeavour to ensure all content is accurate and up to date, health and travel guidance changes frequently. Website content should not be relied upon as a substitute for a personalised consultation with a qualified travel health professional.

You agree not to use our website for any unlawful purpose or in any way that could harm, disable, or impair the website or interfere with other users.

External links: our website may contain links to third-party websites (such as TravelHealthPro, NHS.uk, NaTHNaC, FCDO Travel Advice, and the ICO). These are provided for convenience and information only. We are not responsible for the content, accuracy, or privacy practices of external websites.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We accept no liability for any loss or damage arising from your use of, or reliance on, information on our website.

All content on the Gloucester Travel Clinic website — including text, graphics, logos, images, and design — is the property of Gloucester Travel Clinic or its licensed content providers and is protected by UK copyright law.

You may view and print content from this website for your own personal, non-commercial use. You must not reproduce, redistribute, republish, or use our content for commercial purposes without our prior written consent.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any liability that cannot lawfully be excluded or limited under English law.

Subject to the above, to the fullest extent permitted by law, Gloucester Travel Clinic shall not be liable for any indirect, consequential, or special losses arising from your use of our services or website, including but not limited to loss of earnings, travel costs, or loss of enjoyment of your trip.

Our total liability to you for any claim arising from the use of our services shall not exceed the amount you paid for the specific service to which the claim relates.

Healthcare disclaimer: we follow current NaTHNaC, NICE, MHRA, and Public Health England guidance to provide the best possible travel health advice. However, no medical intervention can be guaranteed to be 100% effective, and we cannot be responsible for illness or injury contracted during travel despite receiving appropriate advice and vaccinations.

We are committed to providing a high standard of care and service. If you are dissatisfied with any aspect of our service, please speak with our pharmacy manager in the first instance. We aim to resolve complaints promptly and fairly.

Formal complaints can be submitted in writing to either of our pharmacy addresses or by email. We will acknowledge your complaint within 3 working days and provide a full response within 14 working days.

If you remain dissatisfied following our internal complaints process, you may escalate your complaint to:

The General Pharmaceutical Council (GPhC): 25 Canada Square, London, E14 5LQ · Web: www.pharmacyregulation.org

The NHS England Patient Advice and Liaison Service (PALS): for NHS-commissioned services.

The Parliamentary and Health Service Ombudsman (PHSO): for unresolved NHS complaints.

We process your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and protect your data, and your rights as a data subject, are set out in our Privacy Policy.

By using our services, you acknowledge that we will process your personal and (where relevant) special category health data as described in our Privacy Policy, which forms part of these Terms.

These Terms of Service, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the law of England and Wales.

You and Gloucester Travel Clinic both irrevocably agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

These Terms were last reviewed and updated in March 2026.